Upon arrival, we will take a look at your shipment and plastics to ensure that the samples have not been damaged during their journey. At that point, your project will enter our QC queue.

For Standard and Long Insert quality DNA samples, we will quantify the total gDNA with a spectrofluorometric assay, purify up to 80% of the material, and re-quantify the samples. For Degraded quality DNA samples, we will perform the initial total gDNA quantification as well as visualize at minimum a subset of your samples on the Agilent TapeStation platform. For Ancient quality DNA samples, we will perform the initial total gDNA quantification and may visualize a subset of your samples on the Agilent TapeStation platform.

For RNA samples, we will perform a total RNA quantification. If you have ordered our RNA clean-up, we will perform a DNase treatment, a bead-based purification, a visualization via Agilent TapeStation, and a second total RNA quantification.

For pre-made libraries, we will perform a total gDNA quantification as well as a qPCR-based assay for properly adapted Illumina-compatible library molecules.

If you order QC-only services, the “Standard QC” is the same as the Standard DNA quality QC above. The “Extended QC” is the same as the Degraded DNA quality QC.

We will provide a QC report with the results of our QC to you when you send us DNA, RNA, or libraries. We will also perform the appropriate QC and send the QC report for samples for which we perform the DNA/RNA extraction.

Yes. You can order our “Degraded DNA Package” if you would like our full service package or “Extended QC” if you would like a custom project configuration and we will evaluate the quantity and the quality of your samples. You will be provided with a QC report and our NGS experts are available to consult with you about the results and can suggest some options for moving forward with your project.

Yes. We are able to expedite a select number of projects at a given time. Please inquire if you believe your project needs to be expedited and we will let you know if we have availability in our expedited pipeline and if the desired project timeline is feasible. When a project is expedited, it will skip our regular queue. We do not guarantee a specific turnaround time guarantee for expedited projects. We will do our best to be transparent with anticipated timelines and will communicate progress as well as delays with you during the process.

Yes. Please do your best to provide your project information as accurately as possible and we would be happy to provide a price estimate for you to use in your grant proposal. However, please be aware that our prices may change between when your estimate is provided and when your grant is funded.

We pride ourselves on our professionalism, which goes beyond technical expertise. We have a team of highly skilled bioinformatics experts with years of experience in NGS data analysis, ensuring the accuracy and reliability of your results and we emphasize clear and regular communication, proper planning, and execution to ensure the best possible collaboration and experience for our clients. We offer a comprehensive suite of bioinformatics services and strive to be flexible by providing personalized service tailored to your specific needs and preference. We use state-of-the-art software and computing resources to ensure that your NGS data is processed quickly and accurately. Additionally, our commitment to excellent customer service and support is unwavering throughout the entire process. We are always available to answer questions, provide guidance, and work closely with our clients to ensure the success of their projects.

The pricing of our bioinformatics services depends on the specific requirements of your project. Once you contact us, we will provide no-charge project consultation upfront to assess your needs and determine a detailed project plan, after which we can quickly provide you with a detailed quote.

The custom bioinformatics service process begins with a consultation to understand your research goals and project requirements. Our team of experts then provides tailored solutions, including customized data analysis pipelines, software development, and consulting services, to meet your specific needs. The final results are delivered in a timely and reliable manner, providing you with actionable insights to support your research.

The timeline for results will depend on the complexity and scale of the project. As our clients often work under tight timelines, we are adept at expediting processes in the most efficient manner possible. Our team of experts will work with you to establish a timeline that meets your needs and ensures timely delivery of results.

Our team of experts uses state-of-the-art algorithms and computational methods to deliver high-quality, reliable results. During our upfront consultation, our goal is to find the most appropriate pipeline match for your research goals and project configuration. We perform quality control checks and validation throughout the bioinformatics analysis process to ensure that our results are accurate and trustworthy. We are available for support and consultation prior to, during, and after a project to answer any technical questions.

Our standard deliverable consists of a comprehensive project report that outlines our methodology, workflow, tables, and figures. We can also tailor our deliverables to your preferences, such as intermediate files, customizing figures and tables.