Yes. We have a small cleanroom on-site where we perform all pre-PCR procedures. We can accommodate most common ancient, museum, or historical sample types, such as bones, teeth, and soft tissue. If you have a different or unusual sample type, please contact us to discuss your project needs in greater detail.

We offer NGS services on non-hazardous DNA or RNA extracts, whether from high-quality or degraded specimens. However, your samples should still meet our standard submission requirements for your type of service project, including relevant negative controls where applicable. Otherwise, your samples may be unable to pass our quality controls, or your project could be delayed. Please review the guideline documents in the Resources section.

Please note that if you are shipping your samples internationally which require any sort of import permit, you are responsible for identifying the permit and will incur a fee for any permit applications. Additionally, we require proof of ethics clearance for working with any human or human-derived samples.

Yes, please contact sales@arbor.daicel.com to add our subsampling service to your project.

We strongly discourage sending frozen plant samples because freeze-thaw cycles are terrible for DNA integrity. Also, we have found that lyophilization has large positive effects on yield and purity for plants. If you do submit frozen material, ensure that once it is frozen, it is not allowed to thaw.

We tested a wide variety of plastics and seals before making this recommendation. This is the combination that we have identified as capable of standing up to homogenization without leaking, so we do require these specific plastics to be used. Having trouble sourcing them? Contact genomics@arbor.daicel.com for help.

Yes. If they are submitted in our required plastics, you can add our lyophilization service to your project. If you would like us to format your samples correctly for lyophilization, we can do so for an additional fee.

Yes! Check out Appendix 2 of our Sample Preparation Guide. It has tips on how to get your plant subsamples into a plate. Tried our tips and still need help? You can add our subsampling service to your project.

No, due to the potential effects of upstream handling (which we cannot control), we cannot guarantee the output mass, purity, or integrity of extracted nucleic acids. Please see our NGS Services Policies.

If you make arrangements before placing your order, we may be able to return unused materials. However, we cannot guarantee there will be leftover material. We cannot return any samples for which an import permit was required to bring the samples into the USA.

Our extraction pilot services include the following:

  • Flexible sample submission: Send us 1–12 samples in any format, including fresh, frozen, or dried tissue, in tubes or plates.

  • Sample preparation: We’ll handle all necessary subsampling and reformatting, including lyophilization for plant samples when applicable.

  • Two extraction attempts: Each sample undergoes up to two extraction attempts. The first uses our best-fit protocol, and the second—if needed—incorporates protocol adjustments based on initial results.

  • Comprehensive quality control: You’ll receive a detailed QC report for each extraction attempt, including DNA yield (mass) and morphology analysis via TapeStation.

  • Post-extraction options: We can proceed directly to downstream myReads® workflows, return the extracted DNA to you (shipping fees apply), or store it for up to one year (long-term storage fees may apply).